Navigate Student: Navigate is not working
For students experiencing issues with Navigate Student on the computer or the app.
Answer
For students experiencing issues with Navigate Student on the computer or the app.
- Only current/active students can access the Navigate Student.
- Use your Carthage credentials to log in. Use the same username and password you use for your Carthage account access
Navigate Desktop Version
- Clear browser cookies and cache.
- Navigate works best with the Chrome browser. See all browser requirements below
|
Browser |
Operating System |
Supported Version |
|
Chrome |
Mac or Windows |
Last two releases |
|
Safari |
Mac |
Last two major versions |
|
Edge |
Mac or Windows |
Last two releases |
|
Firefox |
Mac or Windows |
Last two releases |
Navigate Student App
- Uninstall and reinstall the app
- Use the most up-to-date operating system for your phone
- Apple: Phone must be compatible with iOS 15 or 16
- Android: Phone must be compatible with the latest Android operating system, currently Android 13.0 (Android 12, 12.1, and 14 should also work)
Still having issues, submit a ticket to navigate@help.carthage.edu