Frequently Asked Questions

OneLogin should prompt users to "Remember Me" when they log in with their 2-factor authentication. Users should then not be prompted to have to 2-factor authenticate for 7 days.

However, when "Remember Me" does not work, it's most likely related to each individual's browser settings 

Google Chrome

1. From inside your web browser, navigate to your "Settings" from the three-dot menu located in the top right.
2. Select "Privacy and security" from the left-side menu.
3. Click on "Cookies and other site data."
4. Select the option "Allow all cookies."

Safari

1. From inside your web browser, go to "Settings."
2. Click "Preferences."
3. Select the "Privacy" tab.
4. Deselect the checkbox before the "Prevent cross-site tracking" option.
5. Deselect the checkbox before the "Block all cookies" option.

Firefox

1. From inside your web browser, click "Open Application Menu," the three-dot menu located on the top right.
2. Go to "Options."
3. In "Privacy & Security," select the "Standard" radio button.

Microsoft Edge

1. From inside your browser, go to "Settings" from the three-dot menu located at the top right.
2. Select the "Cookies and site permissions" option.
3. Click on the "Cookies and site data" option.
4. Enable the option "Allow sites to save and read cookie data."
5. Disable the option "Block third-party cookies."