For Helpdesk: Ad Astra - How do I add the customer group and individuals to that group?
Answer
Sometimes Carthage faculty/staff/students aren't able to complete the steps to create an event or request an event.
Ad Astra System Administrators can manage the "Customers" in Astra, which is where the fix for these issues lies. The "Customers" menu determines what groups show up and who is included as a contact for each.
Please see the videos below for guidance on how to make changes to Customers:
Adding the Customer Group
http://youtu.be/
Adding Individuals to a Customer Group