How do I access OneLogin if I have a new phone?
Answer
If you no longer have access to the mobile device that you used to connect to your OneLogin account and didn't set up an alternate OneLogin two-factor authentication method, you will first need to contact the Hedberg Library Information Desk (help@carthage.edu). Please do so from your Carthage email and include your ID number. One of the OneLogin administrators will need to reset your 2-factor authentication method.
Once you receive communication from the Information Desk and have verified your identity, log in to OneLogin using your Carthage username and password. You will be prompted to set up your 2-factor authentication method again.