Navigate Staff: My Calendar is not syncing correctly.

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Answer

My Calendar Isn't Syncing Correctly
Faculty/Staff Google calendar not syncing in Navigate

  • Make sure you have followed the steps to sync your calendar:
  • Only sync one calendar at a time.
  • Only sync your calendar with the live site. Syncing with the training site will cause issues.
    • Follow steps to remove a calendar from training site:
      • In Navigate, click Settings and Sync
      • Click Disconnect Sync (may take 30 minutes to disconnect)
  • Check the type of appointment on your Google calendar.
    • Only busy times will sync to Navigate. Any appointment marked “Free” will not sync over.
    • Most all-day events default to free. You will need to mark those as busy to avoid having those days appear available to appointments in Navigate. In the opposite case, all-day free appointments with no end day might sync as busy – should that occur, include an end date in your appointments for them to sync as free time in your Navigate platform.
    • There are a couple of conditions which may prevent a long-running recurring appointment from fully syncing (whether it has no end date or a distant end date or a distant start date):
      • Navigate only syncs events up to one year in the future. If a recurring event stretches beyond that, instances that occur after one year won't get synced initially.
      • If a recurring event has more than 750 instances, we may not reliably sync all occurrences of the event. Our normal sync process only examines the first 750 instances in a recurring series. If all 750 instances occur before the sync window (-3 months in the past/+12 months in the future), this would result in no instances getting synced. Depending on exactly when the event was created and how often it occurs, we may see a situation where some instances of the recurring event are synced and others are not (this may happen if the 750th event occurs in the middle of the sync window).
      • There is a catch-up process that regularly syncs Exchange events that were created outside the future 12-month window initially, but have moved within the window as time has advanced. This process is not constrained by the 750 instance limit, which is why the user may be seeing examples of some instances of a recurring event that would seemingly violate the 750 instance limit.
  • Name or email change? – You will need to have your account reset. Submit a ticket to navigate@help.carthage.edu

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  • Last Updated Mar 01, 2023
  • Views 31
  • Answered By Autumn McCune

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