Frequently Asked Questions

Navigate Student: I can’t schedule an appointment!

• Can the student access the Navigate app or website?
  • If yes, continue to next step.
  • If no, see below.
• Has the student followed the instructions to schedule an appointment?https://carthage.libanswers.com/faq/349855
• Can the student get to the scheduling screen? Yes…
  • Are appointment times populating?
    • The instructor or staff person may not have availability set up in Navigate. The student should contact the person they are trying to schedule with directly.
• Can the student get to the scheduling screen? No…
  • Navigate works best with the Chrome browser. See all browser requirements below

    • Browser	Operating System	Supported Version
      Chrome	Mac or Windows	Last two releases
      Safari	Mac	Last two major versions
      Edge	Mac or Windows	Last two releases
      Firefox	Mac or Windows	Last two releases

  • Clear browser cookies and cache.
  • If using the mobile app, try uninstalling and reinstalling the app
  • If the steps above don't work, submit a ticket to navigate@help.carthage.edu
  • The student should contact the person they are trying to schedule with directly.

Navigate Student: How to access the Mobile App

• Download Navigate Student in Google Play or the App Store
• In the app Search for “Carthage”
• Use the same username and password you use for your Carthage account access
• Remember to enable push notifications for updates and reminders
• Navigate is also available on desktops at https://carthage.navigate.eab.com/

Students Cannot Access the Navigate Mobile Application

• Check the operating system for the student’s phone.
  • Apple: Phone must be compatible with iOS 15 or 16
  • Android: Phone must be compatible with latest Android operating system, currently Android 13. (Android 12, 12.1, and 14 should also work)
• Is the student an active Carthage student? Only current/active students can access the Navigate app.
• Are they using their Carthage credentials to log in? Use the same username and password you use for your Carthage account access
• Uninstall and reinstall the app
• Still having issues, submit a ticket to navigate@help.carthage.edu