For Helpdesk Staff: How do I fix a user with no "Request Event" button in Ad Astra?
Answer
If you get a user who doesn't have a "Request Event" button on the main Astra page, it is because they have only been assigned a "Guest" role and not an "Authenticated User" role. To change that,
1. Log in to Ad Astra via OneLogin.
2. Click the "Settings" link along the top and then click "Users."
3. Search for a user by entering the name in the upper, left search box.
4. Click on the user name to open the profile.
5. Look for the list of roles assigned to the user at the lower, left.
6. Click the "X" next to the "Guest" role to remove it.
7. Click the "+" to the right, next to the word "Clear." A list of roles will pop up.
8. Check the box next to "Authenticated User."
9. Click the "Done" button at the lower, right of the Roles box.
10. Click the "Save and Close" button at the upper left.
