Frequently Asked Questions

Carthage utilizes a single-sign-on (SSO) solution called OneLogin. The goal is to consolidate how people authenticate into Carthage-related applications so we can manage access and promote better security practices through multi-factor authentication.

Accessing OneLogin

You may access the OneLogin portal via the "Tools" drop-down menu on every Carthage webpage or directly at https://carthage.onelogin.com. When you first enter your Carthage username and password in OneLogin, you will have to set up 2-factor authentication (2FA). Once the 2FA is set up, you will be able to log in to OneLogin with your Carthage username and password and a code/push notification through your phone or alternate email account.

Setting up OneLogin

The first time you log in to OneLogin you will have to set up 2-factor authentication. Faculty and students have the following options for their 2FA. WE STRONGLY RECOMMEND SETTING UP TWO TYPES OF 2FA:

• OneLogin Protect app on a mobile device (does not require the use of a cell phone number or alternate email address, but does require a mobile device). This is the Library and Information Services preferred method of 2FA.
• SMS text (will require your cell phone number to be entered in OneLogin upon setup).
• Alternate email address (will require your email to be entered in OneLogin upon setup; this option is not available to staff).

Choosing the OneLogin Protect App for Initial 2-Factor Authentication

Faculty, staff, and students may use the OneLogin Protect app on their cell phones to have a push notification sent to the app when logging in to OneLogin.

1. When you choose OneLogin Protect at your 2FA method in your computer browser, you will be prompted to “Activate” the app. Click the “Activate” button in your computer browser.
2. On your mobile device, download the OneLogin Protect app from your app store.
3. Open the OneLogin Protect app.
4. At the top right, tap the “+” icon.
5. Place the OneLogin QR code presented on your web browser into the square on the camera of your mobile device. It should automatically activate, and your web browser will redirect you back to the “Security Factors” webpage in OneLogin.

Make sure your phone allows push notifications.

For iPhone:

1. Open the "Settings" app (the gear icon).
2. Tap "Notifications."
3. Scroll down to choose "Protect."
4. Make sure the slider is set to green for "Allow Notifications."

For Android:

1. Open the "Settings" app.
2. tap "Apps & notifications > Notifications."
3. Under "Lock screen," tap "Notifications on lock screen."
4. Choose "Show alerting and silent notifications."

Choosing SMS Text for Initial 2-Factor Authentication

Faculty, staff, and students may use a cell phone number to receive a text with a code as their 2FA method. When you access OneLogin for the first time, you will be prompted to select an authentication method. Choose "OneLogin SMS." You will be prompted to add your phone number.

You will receive a text message containing a code that you will then enter in OneLogin to finish the login process.

Choosing Alternate Email for Initial 2-Factor Authentication

Faculty and students (not staff) may use an alternate email address to receive an email with a code as their 2FA method. When you access OneLogin for the first time, you will be prompted to select an authentication method. Choose "OneLogin Alternate Email." You will be prompted to add your email address.

You will receive a message in the email account for the address you have on file in your Emergency Contacts for the College. That message will contain a code that you will then enter in OneLogin to finish the login process.